The Forms!.... five forms that handle problem definition, resolution documentation, cost assessment, execution documentation and engineering/design deviations.

Problem Manager- RFI / Variance database contains the forms and reports used to document and resolve problems that occur on project. The five forms in the database are used to help managers, engineers, and contractors get timely answers to questions,
resolve scope issues, and identify costs to keep the project on track and minimize contractual issues.

Quickly get answers to critical questions with electronic submittals
Reduce claims potential by addressing and resolving problems
Increase efficiency with a common database for all problem resolution/tracking functions
Reduce costs by resolving questions quickly
Create documents for efficient change and contract control
Communications! ... attach all reference documents and send the reports via email !

Getting the information to the right parties is very important. Problem Manager is designed to provide easy communication between the manager, engineers/designers, and all contractors. With one mouse click, Problem Manager creates a "snap shot" of a report and opens up an e-mail window. The user selects the destination and the e-mail is sent! Communicate electronically to all parties - either local or remote!

Load Problem Manager onto your local network and all users can quickly communicate with each other! All users can view reports and update information. All users view the current status of all problems.
Tour the Problem Manager


Five Key Forms for Total Control!

RFI - -Request technical information - resolve engineering / design issues.

Variance - Documents all changes in scope, schedule, cost, quality, or procedure.

BCN - Backcharge all faulty equipment and services.

FCR - Field work authorization for new work.

NCR - documents approval of change in engineering/design.

Problems assault your schedule and budget on a daily basis. The way you deal with them is a key component in your success.

Now you can answer question like:

How many questions to company "x" are outstanding?
What's the total cost of variances to date?
How many field work orders have been issued?
What's the recovery on that backcharge?
What's the estimate for that change?
The Problem Database is a tool designed to help you do just that!

Five Key Forms to Link the Variances

One form or several? Problem Manager uses five industry typical forms. Each form serves a specific purposes and contains the information necessary to resolve the problem. Sensitive information is retained on the parent RFI and VN forms.

An RFI can stand alone if it resolves a question and does not generate extra work for the project. When extra work is required as a result of the RFI, the project has a variance and a VN form is generated.

Completing the BCN, FCR, or NCR forms requires only form specific information. All associated forms are linked through the VN form and data is entered only once.